At DJOYR, each piece is made-to-order, reflecting our commitment to personalized craftsmanship. As such, all sales are considered final, and we do not accept returns. We encourage you to review your selections carefully before purchasing. If you have any questions or need assistance, please contact us at info@djoyr.com prior to placing your order.

Order Cancellations:

• Cancellation Window: You may request a cancellation within 4 hours of placing your order during our business hours: Monday to Friday, 9:00 AM – 6:00 PM IST.

• Transaction Fee: Canceled orders may incur a 5–10% transaction fee, deducted from your refund.

• Exclusions: Orders placed through PayPal or Afterpay are not eligible for cancellation.

• Production Commencement: Once production has begun, cancellations cannot be accommodated.

Repairs:

We stand behind the quality of our craftsmanship. If your jewelry requires repair due to a manufacturing defect, please contact us at info@djoyr.com with your order details and a description of the issue. We will assess the situation and guide you through the next steps. Please note:

• Repair Eligibility: Repairs are considered for manufacturing defects only.

• Time Frame: Repair requests must be made within 30 days of receiving your order.

• Shipping Costs: Customers are responsible for shipping costs associated with sending the item for repair.

International Orders:

All orders shipped outside of India are considered final sale and are not eligible for return or cancellation.

For further assistance, please reach out to us at info@djoyr.com. Our team is here to help and ensure your experience with DJOYR is exceptional.